ManageIT
Matt Votisek, President and CEO
Have you ever wondered how large companies manage their IT infrastructure?
Most small-to-medium sized companies aren’t sure how to scale their technology requirements without hiring more and more in-house IT professionals – they’ve either not heard of or don’t properly understand how managed services can help. Let’s briefly examine what those large companies usually have in place; a dedicated team of 3-5 certified technicians who are responsible for
1. Managing the company’s entire IT infrastructure
2. Providing an ad-hoc support help desk
3. Implement backup solutions and disaster recovery planning.
What limited time they have left is usually spent working on planning for future growth, and engaging in project work as it arises – as best they can!
What’s the problem here?
Each of those 3-5 certified technicians can easily cost up to $100,000 per hire each year once you factor in payroll taxes, 401K contributions and healthcare expenses. Once they’ve gone through the induction process they typically end up providing little return on investment as an employee, with much of their time tied up in reactive fixes for various departments and staff members.
What’s the solution?
OneCall Technology Solutions managed services allows growing small-mid size companies to become completely scalable by providing a full range of outsourced solutions which can either replace, or help to free up the time and resources of existing in-house IT professionals.
Help Desk
Our 300+ U.S based help desk certified technicians are highly experienced and skilled in their area of expertise. Unlike most help desk technicians they are able to combine their technical proficiency with solid customer service skills, which ultimately results in an attentive discussion and quickly resolved issue.
Peak Performance Monitoring
In addition to our help desk we have a Network Operations Center (NOC) which has engineers that monitor the health of a company’s entire network environment and remotely resolve problems as they arise, in real-time. This eliminates the need to wait until your IT person has the time to fix whatever problem has been found, which ensures no productivity is lost by company staff affected.
Total Network Support
Call our Help Desk for all of your technology support requirements. In addition to server and workstation/notebook support, our team has the expertise to assist with any peripheral equipment including printers, scanners, copiers and phone systems.
On-Site Support
While our primary focus is to do as much as we can for our clients remotely, there are times when on-site work is required. By choosing to utilize OneCall Technology Solutions managed services you‘ll have the peace-of-mind knowing that when those times come up (and they invariably do), there is no additional fee. That’s right, FREE unlimited on-site support.
NetworkAlive Disaster Recovery Solution
In today’s world, a backup solution is a must. We include our NetworkAlive solution to do just that: keep your network alive. Using virtualization technology no matter what type of disaster hits – be it theft, fire, flood or earthquake, we can have your company’s network up and running within a 1 hour timeframe.
What’s the bottom line?
With OneCall Technology Solutions managed services you can achieve worry-free IT at a consistent flat monthly fee which allows you to focus on what you do best: grow your business. Find out today how we can help streamline and minimize your IT costs, as well as optimize the performance and security of all your business technology equipment by completing our “ContactUs” form on the main page, and one of our knowledgeable and friendly staff will get back to you the same business day.